/* Portal de chamados: complementa o app.css da Central (mesmos tokens de cor, tema claro/escuro).
   Pensado primeiro para celular; alvos de toque ≥ 44px. */

.portal { min-height: 100vh; background: var(--bg); }
.pular { position: absolute; inset-inline-start: 8px; top: -60px; z-index: 50; background: var(--surface); color: var(--text); padding: 10px 14px; border-radius: var(--radius-sm); box-shadow: var(--shadow); }
.pular:focus-visible { top: 8px; }

.portal-topo { position: sticky; top: 0; z-index: 10; background: var(--surface); border-bottom: 1px solid var(--border); padding-top: env(safe-area-inset-top); }
.portal-topo .barra { max-width: 760px; margin: 0 auto; padding: 8px 16px; display: flex; align-items: center; gap: 12px; min-height: 56px; }
.portal-topo .marca { display: flex; align-items: center; gap: 10px; min-width: 0; flex: 1; color: var(--text); text-decoration: none; }
.portal-topo .marca img { height: 32px; width: auto; max-width: 120px; object-fit: contain; background: var(--logo-bg); border-radius: 6px; padding: 2px 4px; }
.portal-topo .marca b { font-size: 1.071rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.portal-topo .quem { color: var(--muted); font-size: 0.929rem; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 40vw; }

.portal-main { max-width: 760px; margin: 0 auto; padding: 20px 16px calc(32px + env(safe-area-inset-bottom)); outline: 2px solid transparent; }
.portal-main h1 { font-size: 1.571rem; line-height: 1.25; margin: 0 0 4px; }
.portal-main h2 { font-size: 1.143rem; margin: 24px 0 10px; }
.portal-main .sub { color: var(--muted); margin: 0 0 16px; }
.portal-main .card { margin-bottom: 16px; }
.portal-main .card-body { padding: 18px; }

/* entrada */
.entrada { max-width: 400px; margin: 6vh auto 0; }
.entrada .logo-grande { display: block; max-height: 64px; max-width: 220px; margin: 0 auto 18px; object-fit: contain; }
.entrada form { display: grid; gap: 14px; }
.entrada .ajuda { text-align: center; color: var(--muted); font-size: 0.929rem; margin-top: 16px; }
.entrada .ou { display: flex; align-items: center; gap: 12px; color: var(--muted); font-size: 0.929rem; margin: 18px 0 12px; }
.entrada .ou::before, .entrada .ou::after { content: ""; flex: 1; border-top: 1px solid var(--border); }

.campo { display: grid; gap: 6px; }
.campo > span { font-weight: 600; font-size: 0.964rem; color: var(--text); }
.campo .dica { font-weight: 400; color: var(--muted); font-size: 0.893rem; }
.campo .input { min-height: 48px; font-size: 1.071rem; }
.campo textarea.input { min-height: 110px; resize: vertical; }
.pin-input { letter-spacing: .4em; font-variant-numeric: tabular-nums; }

/* botões grandes do portal */
.portal .btn { min-height: 48px; padding-inline: 18px; font-size: 1rem; }
.portal .btn.sm { min-height: 40px; }
.btn-novo { width: 100%; justify-content: center; font-size: 1.071rem; min-height: 56px; }

/* início */
.ola { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.segmento { display: inline-flex; background: var(--surface-2); border: 1px solid var(--border); border-radius: 999px; padding: 3px; gap: 2px; margin-bottom: 12px; }
.segmento button { border: 0; background: transparent; color: var(--text-2); font: inherit; font-weight: 600; padding: 8px 14px; min-height: 40px; border-radius: 999px; cursor: pointer; }
.segmento button[aria-pressed="true"] { background: var(--surface); color: var(--text); box-shadow: var(--shadow); }

.lista-chamados { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.lista-chamados a { display: grid; grid-template-columns: 1fr auto; gap: 4px 12px; align-items: center; padding: 14px 16px; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); color: var(--text); text-decoration: none; min-height: 64px; }
.lista-chamados a:hover { border-color: var(--border-strong); text-decoration: none; }
.lista-chamados a, .lista-chamados a * { text-decoration: none; }
.lista-chamados .t { font-weight: 600; overflow-wrap: anywhere; }
.lista-chamados .s { grid-column: 1 / -1; color: var(--muted); font-size: 0.929rem; }
.lista-chamados .cod { color: var(--muted); font-variant-numeric: tabular-nums; font-weight: 500; }

/* novo chamado */
.assuntos { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
.assuntos button { display: grid; justify-items: center; gap: 6px; padding: 12px 6px; min-height: 84px; border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface); color: var(--text); font: inherit; font-size: 0.929rem; font-weight: 500; text-align: center; cursor: pointer; }
.assuntos button[aria-pressed="true"] { border-color: var(--primary); background: var(--primary-soft); color: var(--primary-text); box-shadow: 0 0 0 1px var(--primary) inset; }
.urgencias { display: grid; gap: 8px; }
.urgencias button { display: grid; gap: 2px; text-align: start; padding: 12px 14px; min-height: 56px; border: 1px solid var(--border); border-radius: var(--radius-sm); background: var(--surface); color: var(--text); font: inherit; cursor: pointer; }
.urgencias button small { color: var(--muted); font-size: 0.893rem; }
.urgencias button[aria-pressed="true"] { border-color: var(--primary); background: var(--primary-soft); box-shadow: 0 0 0 1px var(--primary) inset; }
.urgencias button[aria-pressed="true"] small { color: var(--primary-text); }
.form-novo { display: grid; gap: 20px; }
.form-novo fieldset { border: 0; padding: 0; margin: 0; display: grid; gap: 8px; }
.form-novo legend { font-weight: 600; font-size: 0.964rem; padding: 0; margin-bottom: 8px; }
.form-novo legend .dica { font-weight: 400; color: var(--muted); font-size: 0.893rem; }

.fotos { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.fotos .foto { position: relative; width: 84px; height: 84px; border-radius: var(--radius-sm); overflow: hidden; border: 1px solid var(--border); background: var(--grey-bg); }
.fotos .foto img { width: 100%; height: 100%; object-fit: cover; display: block; }
.fotos .foto button { position: absolute; top: 2px; inset-inline-end: 2px; width: 32px; height: 32px; border-radius: 50%; border: 0; display: grid; place-items: center; background: var(--overlay); color: var(--toast-text); cursor: pointer; }
.btn-foto { position: relative; overflow: hidden; }
.btn-foto input { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.btn-foto:focus-within { outline: 2px solid var(--focus); outline-offset: 2px; }

.acoes { display: flex; flex-wrap: wrap; gap: 10px; }
.acoes .btn { flex: 1 1 160px; justify-content: center; }

/* detalhe */
.voltar { display: inline-flex; align-items: center; gap: 4px; color: var(--primary-text); text-decoration: none; font-weight: 500; min-height: 44px; margin-bottom: 4px; }
.estado { display: flex; gap: 12px; align-items: flex-start; padding: 14px 16px; border-radius: var(--radius); margin-bottom: 16px; border: 1px solid var(--border); background: var(--surface); }
.estado .ic { width: 36px; height: 36px; border-radius: 50%; display: grid; place-items: center; flex-shrink: 0; background: var(--info-bg); color: var(--info-text); }
.estado.verde .ic { background: var(--success-bg); color: var(--success-text); }
.estado.roxo .ic { background: var(--purple-bg); color: var(--purple-text); }
.estado.cinza .ic { background: var(--grey-bg); color: var(--text-2); }
.estado b { display: block; }
.estado span { color: var(--text-2); font-size: 0.964rem; }
.dados { display: grid; grid-template-columns: max-content 1fr; gap: 6px 16px; margin: 0; }
.dados dt { color: var(--muted); }
.dados dd { margin: 0; overflow-wrap: anywhere; }

.conversa { list-style: none; margin: 0; padding: 0; display: grid; gap: 12px; }
.conversa .msg { max-width: 85%; justify-self: start; }
.conversa .msg.minha { justify-self: end; }
.conversa .msg .bolha { padding: 10px 14px; border-radius: 16px; background: var(--surface); border: 1px solid var(--border); white-space: pre-wrap; overflow-wrap: anywhere; }
.conversa .msg.minha .bolha { background: var(--primary-soft); border-color: var(--primary-soft-2); }
.conversa .msg .quem { font-size: 0.857rem; color: var(--muted); margin: 0 6px 4px; }
.conversa .msg.minha .quem { text-align: end; }
.conversa .marco { justify-self: center; text-align: center; color: var(--muted); font-size: 0.893rem; max-width: 90%; }
.conversa .marco b { color: var(--text-2); }
.galeria-portal { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 6px; }
.galeria-portal a { display: block; width: 96px; height: 96px; border-radius: var(--radius-sm); overflow: hidden; border: 1px solid var(--border); }
.galeria-portal img { width: 100%; height: 100%; object-fit: cover; display: block; }

.responder { display: grid; gap: 10px; margin-top: 16px; }

/* avaliação */
.nota { display: flex; gap: 4px; }
.nota button { width: 48px; height: 48px; border: 0; background: transparent; font-size: 1.857rem; line-height: 1; color: var(--border-strong); cursor: pointer; border-radius: 10px; }
.nota button[aria-checked="true"] { color: var(--star); }

/* aviso flutuante */
.portal-aviso { position: fixed; inset-inline: 16px; bottom: calc(16px + env(safe-area-inset-bottom)); z-index: 60; display: grid; justify-items: center; pointer-events: none; }
.portal-aviso .msg { pointer-events: auto; max-width: 520px; background: var(--toast-bg); color: var(--toast-text); padding: 12px 16px; border-radius: var(--radius-sm); box-shadow: var(--shadow-lg); }
.portal-aviso .msg.erro { background: var(--toast-error); }
.portal-aviso .msg.ok { background: var(--toast-success); }

@media (max-width: 420px) {
  .assuntos { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .portal-topo .quem { display: none; }
}
@media (prefers-reduced-motion: reduce) {
  .portal * { scroll-behavior: auto; transition: none; animation-duration: .01ms; }
}